How to Find Your Electric Scooter Model, Serial Number and Correct Spare Parts
Quick answer
Look for the label on the scooter’s frame or base, check the box and invoice, and check the maker’s app if the scooter connects. Note the full model name and version, and the serial number. Then ask the supplier to confirm the part number for your exact scooter. Do not choose a part by its looks or a shared listing name. Share your full serial number only with the maker or supplier, not in public.
How this guide was made: We read Xiaomi and Segway support pages and manuals, and UAE seller terms, on 3 November 2026. Label positions differ by model and year, so use these as examples. We do not decode serial numbers, because the makers we checked did not publish a full decoder. For fault codes, see our beep code guide.
Where to find the label
| Scooter | Where the maker says to look |
|---|---|
| Xiaomi 4 Lite (2nd Gen) | A small sticker beside the charging port. It lists 13-digit codes, one of which is the serial number. Also in the Mi Home or Xiaomi Home app, under Basic info |
| Older Mi scooters | The side of the scooter’s base, the outer box, or the app’s Basic Info screen |
| Mi M365 | A serial number prefixed “SN” on the side of the base |
| Segway E2 Pro | The manual we read gives only a special look-up through Apple Find My. Check the scooter’s label, box or Segway support |
| Crony and other brands | We did not find official instructions. Check the frame, under the deck, the box, the invoice, then ask the seller |
Label faded? Check the box and invoice. Xiaomi says that if an older scooter will not power on and the label is lost, its service team can look up the scooter from the front wheel’s serial number. Ask whether that applies to your model.
Check safely
Turn the scooter off and unplug the charger first. Do not remove the deck or open the battery to find a label. Ask the seller or service centre if you cannot find it from the outside.
What each identifier tells you
| Identifier | What it helps with | What it does not prove |
|---|---|---|
| Model name (for example, “Xiaomi 4 Pro”) | The product family | The exact generation or regional version |
| Model or product code | A more exact version. Segway’s E2 Pro manual, for example, limits some features to code 051405U | That every part is the same across codes |
| Regional version | Speed, features, warranty and service coverage may differ | That another region’s part or support applies |
| Serial number | Identifies your unit to the maker: warranty, service and safety notices | Compatibility by itself, unless the maker checks it |
| Part number | The specific part, as the maker or supplier lists it | That it fits, unless your model is listed for it |
The table is IonicRide’s plain-language summary.
Formats vary. Xiaomi says its scooter serial starts with five numbers, a “/”, then 14 letters and numbers. It says Ninebot serials start with “N”. That can help you see which family a label belongs to, but it does not tell you the part you need.
A serial number also matters for safety. For example, Xiaomi’s M365 notice asks owners to enter their serial number to check eligibility for its repair programme.
Find the right part
- Name the part. Use the manual’s name, and take a clear photo of it.
- Look for an official list. Segway’s EU service page links to a spare parts store and repair options. Check which region your scooter belongs to.
- Find the part number. It may be in a parts list, on the part, or from support.
- Ask for written confirmation. Give the seller your model, version and serial number privately.
- Compare the details. Size, voltage, connector, mounting points and left or right side all matter.
Listings can mislead. A title may say “fits Xiaomi” or “universal”, and a tyre or charger may look the same, but that is not proof.
- Chargers and batteries: use the maker’s approved part. Voltage alone is not enough.
- Brakes, stem and folding parts: these are safety parts. Do not guess. Our Xiaomi service guide compares options.
- Tyres: check the size printed on your tyre, and your manual.
- Controllers: these can differ by version, so ask the maker or service centre.
How to share your serial number privately
Your serial number identifies your scooter, so treat it carefully.
- ☐ Do: send it through the maker’s support form, app, or a seller’s direct email.
- ☐ Do: check that you are on the maker’s or seller’s real site.
- ☐ Do not: post the full number in forums, comments, social media or sale ads.
- ☐ Do not: show the label clearly in public photos. Crop or cover it.
- ☐ If selling: share it only with a serious buyer, when needed for a check. Do not hand over your account details.
Details to send the supplier
- ☐ Brand, full model name and version
- ☐ Where and when you bought it, with the invoice
- ☐ Serial number, sent privately
- ☐ Photo of the label, the old part and any number on it
- ☐ Photo showing how the part fits, with the power off
- ☐ Tyre size, or battery and charger label, if relevant
- ☐ What went wrong, and any code shown
- ☐ Whether the scooter has been changed or repaired
Ask the supplier to confirm in writing that the part fits your scooter, and what happens if it does not. DubaiScooters.ae, for example, asks for an order or invoice number, and a serial photo if available, for warranty claims. Keep your invoice, as warranty cover may depend on it.
Brand guides
Not sure which model you have? Compare our guides to Xiaomi scooters, Segway-Ninebot scooters and Crony scooters. A photo match is a starting point, not proof.
FAQs
Can I tell the year or model from the serial number?
Not reliably by yourself. We found no official decoder, so ask the maker with your full number.
Are parts for the same model name always the same?
No. Generations and regional versions can differ. Ask for the part number and confirm it.
What if I bought it used?
Check the label, and ask the seller for the invoice before you buy. Unexplained changes to a label can be a warning sign, so ask questions first.
Is it safe to post a photo of my scooter?
Yes, if the serial number is not readable. Crop or cover it first.
Bottom line
Record the model, version and serial number now, before you need them. Match parts by part number and written confirmation, not by looks. Keep the serial number private, and share it only with the maker or supplier.
Related guides
- Scooter Bluetooth not connecting
- Scooter locked to a previous owner
- Buying a used scooter in Dubai
- Warranty claims and returns in the UAE
- Where to get a scooter repaired in Dubai
Sources
By Alex at IonicRide. Sources checked 3 November 2026.
